The delivery time is 2 – 4 working days.

If the delivery time is extended, e.g. due to a high volume of orders for seasonal reasons, you will of course be informed.

If your delivered shipment does not match your order or is damaged, please contact our customer service immediately. We will be happy to help you by email or telephone.

Note: Do you want to complain about a damaged product? Send us photos of the item by email where the defect is clearly visible. Please include your order number and the item number of the item in your email.

A filter lasts up to 90 days when in use. The filter for our Dynamic Box absorbs the ethylene gas and slows down the ripening process. This keeps fruits and vegetables fresh longer.

The following values:

6 l ALBULA: 10 kg maximum load

25 l ALBULA: 40 kg maximum load

40 l ALBULA: 40 kg maximum load

Yes, all our products are recyclable. Sustainability is very important to us. You can find more information here:

https://ch.rotho.com/pages/nachhaltigkeit

Yes. Private individuals can purchase goods on account for a value between EUR 10.00 and 3,500.00. Companies have the option of paying by invoice for goods worth EUR 25.00 or more. A credit check is carried out on all customers.

The delivery time is 2-4 working days.

If the delivery time is extended, e.g. due to a high volume of orders for seasonal reasons, you will of course be informed.

In most cases, it is not possible for us to change the address after an order has already been placed. Did you notice immediately after ordering that there was an error in your billing and delivery address? Contact our customer service as soon as possible to make any necessary changes.

Cancellation is only possible as long as we have not yet processed and shipped your shipment. If this is the case, please contact our customer service by phone.

Our orders are automatically entered into our system and then prepared for shipping. Your order is already in the shipping process and can therefore no longer be cancelled.

When the shipment is dispatched, we will send you an automatically generated electronic confirmation to the email address specified in the order. The shipping notification contains a link to track the shipment of the commissioned shipping service provider. Shipment tracking is only possible once a shipment number from the relevant shipping service provider has been transmitted.

If your shipment has not been delivered within the specified delivery time as expected, we ask you to wait another one or two working days. Shipments usually arrive on time or very shortly after the expected delivery time.

If you still have not received your shipment after a longer delay, please contact our customer service. We will be happy to help you.

If your delivered shipment does not match your order or is damaged, please contact our customer service immediately. We will be happy to help you by email or telephone.

Note: Would you like to complain about damage? It is best to send us clear photos of the item by email, on which the defect is clearly visible. Please include your order number and the item number of the item being complained about in your email.

For the sake of the environment, you do not have to send defective products back to us. To avoid unnecessary transport routes, you can take the item to the nearest public collection point for recycling. If you insist, we will be happy to send you a return label and we will take care of the recycling.

We only send the invoice electronically as a PDF attachment. You will find the invoice in the shipping confirmation, which was sent to the email address you provided when ordering.

Please check the spam folder in your email inbox regularly. Some email programs do not recognize our email address rothoshop@rotho.com as a safe sender and the messages go straight to the spam folder. If you cannot find an invoice there either, please contact our customer service.

All Rotho products are BPA-free. They are also free of BPS (bisphenol S) and BPF (bisphenol F).

In addition, no substances containing cadmium are added to Rotho products. The basic rule for all plastic products is that they may contain a maximum of 100 ppm lead and 1 ppm cadmium. For plastics that come into contact with food, the limits are significantly lower. Cadmium compounds were previously used to color the plastics.

Yes, all of our products are recyclable. Rotho is also committed to sustainability. You can find more information here:
https://ch.rotho.com/pages/nachhaltigkeit

No, our Memory water bottles are only designed for non-carbonated drinks such as water and juices.

The filter of the FRESH Dynamic Box consists mainly of thermally activated carbon.

The activated carbon filter has no expiration date, which means that it has an unlimited shelf life when packaged. When it is used in the compost bin, the filter is effective for around 3-6 months. This depends on how much odor the filter has to filter out. With little use, the filter is not saturated with odor molecules as quickly as with heavy use.

One filter lasts up to 90 days when in use. The filters for our Dynamic Box absorb the ethylene gas, slow down the ripening process and thus keep fruits and vegetables fresh longer.

Special requirements apply to all products that come into contact with food. Therefore, for every plastic that comes into contact with food, it must be clearly demonstrated where the plastic comes from and how it is composed. Our TRESA lunch boxes are partly made from recycled material.

Storage boxes that have been explicitly tested for their food safety bear the corresponding mark and can therefore also be used for commercial purposes (gastronomy) to store food.

Our freezer containers have been specially produced for use in the freezer. We use PE plastic for the containers and LDPE plastic for the lids, which remains flexible even when left in the freezer for a long time. Plastics become stiff when cooled. This also increases their brittleness. We therefore advise against using products that have not been explicitly produced for deep freezing.

Products made from polypropylene (PP) are resistant to everyday chemicals. Caution is advised with lids with sealing rings: it cannot be ruled out that prolonged contact of the seal with chemicals could cause embrittlement in the case of acids or hydrolysis in the case of alkalis.

Safety note: Always indicate dangerous contents on the storage boxes to avoid endangering people.

Our products that are specifically designed for use in the microwave are marked accordingly on the packaging. The dishes themselves hardly get hot when heated in the microwave - the heat you feel on the dishes is waste heat from the heated food. Our microwave dishes can therefore be used in microwaves of all power classes

-> CAUTION! This does not apply to combination devices that also use a convection or grill function in addition to the microwave!

It is always important to open the lid or the valve in the lid while heating in the microwave so that the steam can escape.

We generally advise against using a freezer container or other food storage containers in the microwave and recommend using one of our microwave dishes. To determine whether the product is suitable for use in the microwave, special tests are carried out on the temperatures on the outside and on the handles. Our microwave dishes are specially designed to handle high temperatures, ensure that the heating is as even as possible and their design minimizes the risk of burning your hands when removing the hot container. Freezer containers and food storage containers are not optimized for this application. The material used in freezer and food storage containers can withstand temperatures of up to 100°C. However, depending on the nature of the food to be heated (e.g. very fatty or sugary), significantly higher temperatures can occur in the microwave at certain points. Our microwave containers also have vent valves in the lid to prevent excessive pressure in the container. Food storage containers and freezer containers have a tight-fitting lid that is not suitable for use in the microwave.

Our products are predominantly made of flammable polypropylene. As such, they increase the fire load in every area in which they are used.

Our products, which are made of PP (polypropylene), are resistant to commercially available alcohol-based disinfectants (ethanol and propanol). Even rubbing with Javel water will not cause permanent damage.

Our products do not have UV protection. They can generally be stored outside. However, the color may fade over time or develop a whitish coating. This is easy to scratch off. Of course, it also depends on whether the product is always in full sun or is permanently exposed to the weather.

All plastics we use, such as polypropylene (PP), polyethylene (PE) and SAN (styrene-acrylonitrile), are generally completely free of plasticizers and pollutants. The products you purchase therefore pose no risk to you and are therefore not harmful to your health.

Unfortunately, we cannot influence the inherent odor of the plastics we use. The inherent odor depends on the plastic used, which was selected for this specific purpose.

The inherent smell cannot be influenced in the production process. There are PP plastics that smell less or whose smells are less noticeable. However, such alternatives no longer have the desired product properties.

Our Memory drinking bottles are made of the food-safe and transparent plastic Tritan.

Our Caruba jugs are made of polypropylene and this plastic can be used up to +120 °C. However, we generally recommend never pouring boiling water directly into our products. It is best if the water has already cooled down a little.

No, not at all. We expressly point out that our microwave dishes from the "Micro Clever" product line are only designed for use in the microwave up to the maximum adjustable wattage (usual for most microwave models: max. 800 watts) and must not be used in the microwave with the grill function switched on. In the microwave, food is heated using indirect heat, or waves. In the oven, food is heated using direct heat. These two kitchen appliances work completely differently and you cannot therefore go by the temperature.

All Rotho products with the dishwasher safe symbol can
in the dishwasher. This symbol is usually found on the
Engraved on the bottom of the products or on the label or box
printed on.

Most of our products are dishwasher safe.

When we describe a Rotho product as "dishwasher safe", it means that the product has been designed and tested to withstand the cleaning process in the dishwasher. This does not affect the functionality of the product, even if slight deformation occurs.

Our dishwasher safe products are for
designed for regular use in the dishwasher. However, the longevity and appearance of each product can be affected by factors such as the dishwasher cycle setting, the type of detergent used and general product care.

Minimal deformation may occur, but this does not affect the functionality of the product.
is not affected.

We recommend a gentle washing program with a maximum temperature of 65ºC.

Most of our products can be washed in the dishwasher
However, we recommend checking the instructions on the packaging or label of each product.

For some products there may be exceptions for certain parts
e.g. for lids, seals or decorative elements. Always read the care instructions for the respective product before storing it in the
Wash in dishwasher.

We recommend using the gentle or normal wash settings. If available, select a program with a lower temperature.

Yes, most of our products can be ordered in both the upper
and in the bottom drawer of the dishwasher. However, be sure to arrange the products correctly to avoid movement, tension and possible damage.

Certain foods contain oils or aromas that can discolor certain materials. In these cases, we recommend storing the food in a glass container from our PAGAMALU line instead of a plastic container.

When storing oily foods (e.g. nuts), the plastic absorbs their smells over time. In this case, we recommend storing the food in a glass container from our PAGAMALU line instead of a plastic container.

The following values:

6 l ALBULA: 10 kg maximum load

25 l ALBULA: 40 kg maximum load

40 l ALBULA: 40 kg maximum load

Drying is an energy-wasting process in the washing program. Today's dishwashers are therefore equipped with an ideal energy efficiency of A++. Because of this, the programs are designed for the shortest possible drying times. However, because the plastic surfaces are water-repellent, comparatively thick drops are created during washing. These take longer to dry. In addition, porcelain or glass containers have a higher residual heat after cleaning in the dishwasher, which speeds up the drying process.

Kitchen products made of plastic are chemically friendly to fats. This makes it extremely difficult for water to get between the fat and the plastic. This means that the fat is not removed and cannot be stabilized in the water. However, if the products are cleaned in the dishwasher, they become fat-free due to the increased mechanical cleaning.

No storage container can guarantee complete protection from pests. The insects' webs are usually already found on food packaging in the supermarket. These are often so small that they are barely visible to the naked eye and so they are unknowingly put into the storage containers.

The white rubber studs supplied are 5 rubber feet (4 + 1 reserve) that are inserted into the four openings provided on the underside. They guarantee a safe and non-slip stand even on smooth floors (tiles, laminate and parquet floors).

The heights, diameters and volumes of our three different RothoPro feeding bowls are as follows:

Size S - Product No.: 45524: Height 20 cm, diameter and volume of the metal bowls 17 cm, 0.85 liters

Size M - Product No.: 45525: Height 20 cm, diameter and volume of the metal bowls 17 cm, 1.3 liters

Size L - Product No.: 45526: Height 24 cm, diameter and volume of the metal bowls 24 cm, 2.5 liters

From the Paso series, only the 6l cosmetic bin has an inner bucket. All other sizes (20l, 30l, 40l, 50l) do not have an inner bucket.

We only produce and sell lids for our Country baskets in sizes A5/6l and A4/18l. We do not offer suitable lids for any other sizes of our Country baskets.

We strongly advise against disassembling the Systemix drawer systems, as plastic connectors can easily break.

Yes, the drawers in our office boxes all have a drawer stop and can only be pulled out to a certain point.

If paper has fallen behind the drawers inside the office box, the drawers can be removed with a drawer stop using a few simple tricks. To do this, the drawer you want to remove must be pulled out to the front as far as it will go, lifted slightly and turned out either to the left or right with a little force. This will lever out the drawer lock first on one side and then on the other. The drawer can now be easily removed and put back into the drawer box.

To do this, it is necessary to create a customer account in the webshop.

Business customers are required to have a valid VAT

Identification number (VAT ID) in order to enter it in the customer account in

corresponding field. After successfully creating the

A customer number is generated for each customer account and assigned to you.

On the one hand, you benefit from our extensive product portfolio and, in addition to our numerous product classics, our shop also offers our latest Rotho products around the clock.

As a business customer, you also benefit from a 20% discount on the net price of the item. When you log into your customer account as a business customer, you will see the already reduced prices in your shopping cart.

No, business customers can place an order in our webshop regardless of the order value.

PayPal, MasterCard, Visa, Twint and purchase on account are available as payment methods.

You receive loyalty points for purchases, reviews and recommendations. Once you have collected enough points, you can exchange them for discount coupons or vouchers and simply redeem them in our online shop.

By registering your Rotho account you automatically participate in our loyalty program.

Your points balance will be displayed on the Rotho Rewards page and before payment.

Select the *Redeem Points* tab. Here you will see all the rewards we offer. These can be, for example, discount coupons, vouchers or early access to new products. When you have enough points, you can redeem them for a reward.

There are no limits to your collecting fun! Just remember that your points expire after 12 months and you will no longer be able to receive rewards for these points.

**Approved:** These points can be redeemed for rewards immediately.

**Pending:** These points must be verified before you can redeem them. This typically applies to purchases and transfers.

**Cancelled:** These points will not be credited to your account. This happens, for example, if you dispute a purchase (the points are changed from "pending" to "cancelled").

Your outstanding points will be cancelled and removed from your account.

You or someone you referred canceled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and release your points. If you still haven't received anything after a few days, please contact our customer service team .

You can only redeem your Rotho Rewards loyalty points in our online shop.

If you no longer wish to collect points, please contact us and request to be removed from the program. We will then deregister you and you will lose all points you have collected.

Simply contact us and we will register you again. However, your points balance will then start again at zero.

If you have any questions, problems or comments, you can contact our customer service at any time.