Privacy policy

Privacy Policy Information

Responsible for the processing of personal data:

Rotho Kunststoff GmbH
Hauptstraße 84
79733 Görwihl, Germany

The data processing on our websites is carried out by the respective website operator (as listed above), a company of Rotho Kunststoff GmbH. The responsible representatives and contact details can be found in the website's legal notice.

2. Data Protection Officer

The data protection officer of Rotho Kunststoff GmbH can be contacted at:

Rotho Kunststoff GmbH
Hauptstraße 84
79733 Görwihl
Email: datenschutz@rotho.com

3. Data Processing

3.1 General Information and Deletion

Personal data refers to information that identifies you personally, such as your name, address, email address, and online identifiers.

Your data is used for:

  • Providing our services

  • Ensuring technical support

Data is only transferred to third parties based on your consent, for billing (e.g., bank transactions), delivery (e.g., postal services), or to fulfill our contractual obligations to you.

Data is deleted once its purpose is fulfilled and there are no legal retention obligations.

3.2 Informational Use of Our Website

When you visit the website for informational purposes only, we collect no personal data except what your browser transmits:

  • IP address

  • Date and time of request

  • Time zone difference to GMT

  • Request content (specific page)

  • HTTP status code

  • Amount of data transferred

  • Referring website

  • Browser, OS, interface, and language/version

These are stored temporarily in log files to analyze and resolve technical issues. This is based on our legitimate interest (Art. 6(1)(f) GDPR). Due to the nature of the internet, this data may be processed via servers in third countries (e.g., USA). We do not control this process. No intentional data transfers outside the EU without adequate protection occur.

Web Hosting Provider: Hetzner Online GmbH

When using services on our site, additional data may be required. Voluntary data fields are marked accordingly.

3.3 Contact Forms

When contacting us via form or email, we collect and store your data (email, name, address, phone, etc.) to respond to your request. Replies are sent via unencrypted email.

Data is deleted 6 months after the last contact unless longer retention is required. Legal obligations lead to data being restricted, not deleted.

Processing is based on consent (Art. 6(1)(a)) and/or contract performance (Art. 6(1)(b)) GDPR. You may withdraw your consent at any time with future effect.

3.4 Data Processing for Marketing

3.4.1 Newsletter

To receive the newsletter, we need your email address and confirmation of ownership and consent (double opt-in).
Legal basis: Art. 6(1)(a) GDPR
You may revoke your consent via the "unsubscribe" link at any time.

3.4.2 Special Offers

Rotho runs campaigns such as “Black Week” or “Summer Sale”.
Data processing for these is based on legitimate interest (Art. 6(1)(f) GDPR).
Details are provided in each campaign’s terms.
You may object at any time under Art. 21(1) GDPR.

3.5 Webshop Use and Customer Accounts

Our shop is operated by Shopify International Ltd., Ireland.
We also use Plentymarkets from plentysystems AG.
Customer data is processed for order fulfillment: name, address, email, phone, payment data, etc.
Legal basis: Art. 6(1)(b) GDPR
Mandatory fields are marked; others are voluntary.

Data is stored up to 10 years due to legal requirements. After warranty expiration, data use is restricted to legal compliance.

SSL encryption is used to secure transactions.

Customers can order as guests or create accounts, which can be deleted anytime.

Product Reviews are processed by Bazaarvoice, Inc.
Privacy FAQs – Bazaarvoice

4. Internal Transfers and International Data Handling

Data may be shared within the Rotho Group, e.g., with Rotho Kunststoff AG (Switzerland) or facilities in Poland for customer service and order processing. Internal policies ensure technical and organizational security.

5. Cookies

Cookies enhance user experience and site functionality.
Types:

  • Transient cookies (deleted after session)

  • Persistent cookies (expire after set time)

  • Third-party cookies

Legal basis: Consent under Art. 6(1)(a) GDPR
You can configure your browser to block or allow cookies selectively. Without cookies, some features may be unavailable.

Cookie data is stored separately from other data and not combined.

6. Analytics Tools

6.1 Legal Basis

Consent (Art. 6(1)(a) GDPR). Google LLC complies with EU-US Privacy Framework.

6.2 Purpose

Used for marketing and optimization.

6.3 Google Analytics

Used for web analytics. Google anonymizes your IP within the EU.
No personal data is shared or combined with other sources.

You can opt out via browser settings or plugin:
Opt-out Plugin
More info: Google Privacy Policy

7. Online Advertising (Google Ads)

7.1 Legal Basis

Consent (Art. 6(1)(a) GDPR). Google LLC complies with EU-US Privacy Framework.

7.2 Purpose

Ads help us improve offers and evaluate ad performance.

Cookies track ad effectiveness. They don’t identify individuals.

You can block tracking by:

8. Integration of Third-Party Services

8.1 LinkedIn

Linked as a button only. Clicking redirects to LinkedIn.
LinkedIn Privacy

8.2 YouTube

Videos are embedded from YouTube. Visiting the page shares data with YouTube/Google.
YouTube Privacy

8.3 Instagram

Instagram is linked; data is shared only after clicking.
Instagram Privacy

8.4 Facebook

Facebook is linked; data is shared only after clicking.
Facebook Privacy

8.5 Google Maps

Google Maps is embedded to show interactive maps.
Google Privacy

9. Data Subject Rights

You have the right to:

  • Access (Art. 15 GDPR)

  • Rectification (Art. 16 GDPR)

  • Withdraw consent (Art. 7(3) GDPR)

  • Object (Art. 21 GDPR)

  • Deletion (Art. 17 GDPR)

  • Restriction (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

Contact: datenschutz@rotho.com

10. Right to Complain (Art. 77 GDPR)

You may contact the data protection authority:

Baden-Württemberg Commissioner for Data Protection and Freedom of Information
Postfach 10 29 32, 70025 Stuttgart
Tel.: +49 (0)711 615541-0
Fax: +49 (0)711 615541-15
Email: poststelle@lfdi.bwl.de
Website: https://www.baden-wuerttemberg.datenschutz.de/

11. Data Security

We maintain up-to-date technical and organizational security measures according to current standards and risk levels to protect your personal data.

12. Telecommunications and Telemedia Data Protection Act (TTDSG)

Consent under §25(1) TTDSG is required for storing/accessing data on your device unless strictly necessary (e.g., shopping cart, contact forms).

13. Changes to the Privacy Policy

We reserve the right to update this privacy policy in case of legal or service changes.

Last updated: November 2023